Frequently Asked Questions
Everything you need to know about shopping with Angel's Face
What is the typical shipping time for my order?
Standard shipping usually takes 3 to 5 business days within the UK. International delivery times vary by location, typically ranging from 7 to 14 business days. You will receive a tracking number as soon as your order is dispatched.
How do I return an item that doesn't fit?
We offer a 28-day return policy for all unworn items with original tags attached. Simply visit our online returns portal to generate a label and send the package back to our warehouse for a full refund or exchange.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also support PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna.
How can I ensure I select the right size for my child?
Each product page features a detailed 'Size Guide' button. We recommend measuring your child and comparing the results to our chart, as our designs are tailored for a true-to-age fit.
Are your signature tutus machine washable?
To maintain the volume and delicate nature of the tulle, we recommend a gentle hand wash or a cool machine wash at 30 degrees inside a protective laundry bag. Always hang to dry and avoid tumble drying.
Do you offer gift wrapping services?
Yes, many of our items are delivered in our signature Angel's Face hat boxes. You can also add a personalized gift message at checkout to make your purchase extra special.